SpeakInConfidence Case Study

Gloucestershire Hospitals NHS Foundation Trust

 

SpeakInConfidence has helped Gloucestershire Hospitals to pinpoint and resolve issues with staff before they escalate. It has also given a voice to departments which may not have chosen to raise issues before.

 

The Client

N

Established in 2004

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One of the UK’s first NHS Foundation Trusts

N

Responsible for the two largest hospitals in the country

N

Serves the urban and rural communities within Gloucestershire and further afield

Key Objectives

  • For raising concerns to become standard practice for staff
  • To be able to resolve issues before they reach the crisis stage
  • To encourage more open communication between staff and management

The Solution

N

Gloucestershire Hospitals appreciated the simplicity of SpeakInConfidence

N

The system was well-received by staff and management

N

SpeakInConfidence has helped management reach more informed solutions

N

Staff are promised an ongoing, anonymous discussion about issues raised

“SpeakInConfidence has given us an insight into the challenges and difficulties that staff face, giving us an opportunity to make interventions at an earlier stage which may not have happened without the system.” – Dave Smith, Gloucestershire Hospitals NHS Foundation Trust