SpeakInConfidence Case Study

The Pennine Acute Hospitals NHS Trust

 

 
SpeakInConfidence has enabled The Pennine Acute Hospitals NHS Trust to conduct open and honest dialogues with staff while offering complete anonymity.

The Client

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Serves a population of around 820,000 across four sites

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Employs around 9,400 staff

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Partners with Manchester Medical School as a Teaching Hospital Trust

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Serves the communities of North Manchester, Bury, Rochdale and Oldham

Key Objectives

  • To support the Trust’s renewed whistleblowing policy
  • To encourage staff to raise concerns with the reassurance of anonymity

The Solution

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SpeakInConfidence was launched to all staff in December 2015

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Used as a trusted means to consult staff on recruiting a Freedom to Speak Up Guardian

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All junior doctors have access to the system

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SpeakInConfidence has eased the way concerns from staff are processed

“We’ve had a really good response on what’s working well, what we needed to improve on, and what our employees’ apprehensions were about.” – Kelly Mordecai, NPT Homes