For Organisations 

To get started simply confirm who can receive and answer messages –
typically senior managers as well as the email domains you use.
Inform your staff you are using SpeakInConfidence (the system and we help you).

Employees using SpeakInConfidence choose who to direct their message to.
A notification is sent to the chosen recipient that a message is waiting
but they cannot tell who from.

A dialogue can continue until both parties decide that the issue has been resolved.
The individual can also decide if they are happy for the dialogue to be available
for others to see (optional).

For Individuals 

Your organisation will notify you they have started using SpeakInConfidence
including how to access the system.

To register all you need is your work email address. We ask for your work
email address so that we can match you with the right organisation –
we will never reveal your identity to your organisation.
Once registered you can change your email to your personal address if you wish.
In some organisations you can register with a code that allows you to
register with a personal email address.

You can send messages to anyone who has been added to SpeakInConfidence to deal
with dialogues (for example; managers, HR or board members).
A notification will be sent to the person you select, notifying them that there
is a message waiting.

Neither the notification emails, nor the system itself will have any information
that can identify you. You may continue the dialogue until you are satisfied
you have an answer to your question.

Download more information

SpeakInConfidence recognises the importance of maintaining the anonymity of users.
We have taken great care to make sure every part of the system is secure so that you
do not have to worry about it. When security is outside of our direct control,
such as on hosted servers, we take steps to ensure that security is of the standard we expect.

Security for Organisations 

This is what we do to keep the system completely secure:

• All aspects of data security are included
  in both employee and contractor contracts
• Data transferred between the client
  and the server is encrypted using SSL
• We use a third party to monitor the security
  of our site
• All companies have their information and dialogues
  in separate databases
• Sensitive data, including messages,
  is encrypted in the database
• All passwords are salted and hashed
• The system insists that users select
  strong passwords

Security for Individuals 

We make sure that we protect individuals who use our system by:

• Never revealing your identity to your organisation,
  manager or anyone else unless a court requires us to do so
  (because an illegal act has been committed)
• Not allowing your organisation to see who has
  and who has not registered for SpeakInConfidence
• Making sure all information that is sent between
  your browser and our servers is encrypted
• Encrypting all sensitive information,
  including your messages, before storing it on servers
• Using a third part to monitor the security
  on our site

If an organisation or an individual has questions about security or would like more detail
of our security provisions please contact us.

Is my identity really anonymous?

Yes, the identities of staff are never disclosed by the system when engaging
in dialogues with managers or when dialogues are published (unless you commit an act
which is, or probably is, illegal or we are forced to by law). Your organisation
will not even know who has registered. Managers’ identities are only shown when
dialogues are directed towards them (so if Manager A starts a dialogue with Manager B
then Manager A’s identity would remain anonymous and only Manager B’s would be shown).

Why do I need to register with my work email address?

Your work email address is only required to confirm that you are associated with
your organisation (rather than a stranger). This is never disclosed to anyone else
through SpeakInConfidence.

I do not appear to be able to register?

Your organisation may have placed a limit on the staff who are able to register
on SpeakInConfidence at this time. For more information please contact your
organisation’s administrator (if you know) or email [email protected]

Can I have notification emails sent to a different email address?

Yes, you are able to select a different email address to receive your notification
emails. This can be changed in the same section of your account where you can also
change your password.

I don’t have a company email address, what do I do?

SpeakInConfidence has a system to allow users without company email addresses
to register and use the system but this needs to be enabled. Please speak to your company
administrator about this.

I have forgotten my password, how can I get a new one?

To request a new password simply follow the ‘Forgotten Password’ link on your
organisations Login page.

Can I start a dialogue?

Absolutely. See the user guide for more details.

How can I deal with messages that are inappropriate?

A Manager may flag a message as being inappropriate and issue a warning to a sender
(who is still anonymous). Suspensions can also be issued (the user is still anonymous
though) so the user cannot access the system for a set period.

Can we limit the number of messages managers receive?

Yes. You can choose how many Dialogues each manager can receive each month.

How will I know if a manager isn’t responding to dialogues and comments?

Managers get regular reminders that they have Dialogues waiting to be answered.
If, after a period you can set, managers are still not responding, then the organisation
administrator gets an email notifying them.