SpeakInConfidence Case Study

South East Coast Ambulance Service

 

SpeakInConfidence has increased correspondence from staff to South East Coast Ambulance’s executive team, strengthening the level of trust between staff and management.

The Client

N

Covers a diverse geographical area of 3,600 square miles

N

Over 3,300 staff working across 110 sites in Kent, Surrey and Sussex

N

Provides the NHS 999 and 111 services across the region

N

Offers a Patient Transport Service to Surrey residents

Key Objectives

  • To restore trust and provide an open, honest line of communication between staff and management
  • To find an internal system that allows staff to remain anonymous when raising concerns

The Solution

N

The Trust launched SpeakInConfidence to all staff in 2016

N

Introduced as a way to build trust between staff and management

N

Dialogues are filtered through to the right senior member of staff to be resolved appropriately

N

Multiple dialogues were raised within a matter of months

 

 

“SpeakInConfidence is a way of trying to encourage people to use internal mechanisms, to trust us and give us an opportunity to deal with issues.” – Steve Graham, South East Coast Ambulance Service