WorkInConfidence

Privacy Policy for all WorkInConfidence products

Privacy Policy (2.0 last updated 1st December 2016) Includes Cookie Policy

1. General

1.1 WorkInConfidence Limited (“WorkInConfidence”, “We” or “Us”), the owner and operator of WorkInConfidence.com, SpeakInConfidence, PulseInConfidence, ReferenceInConfidence, TwoWayVision and 360now (each a “Service” and together the “Services”) is a company incorporated in England and Wales with registered address at 1 Wesley Gate, 70/74 Queens Road, Reading, RG1 4AP and registration number 08255296.

1.2 This privacy policy (“Policy”) is part of our Terms for using the Service(s). This Policy explains what information we may collect and process when you use the Service(s) and how it will be treated by us.  In using the Service(s), you agree to these data practices. This Policy also outlines how cookies are used in the Service(s).

1.3 WorkInConfidence is obliged to use your personal information in accordance with the law, including the Data Protection Act 1998 (the “Act”).  WorkInConfidence is the data processor for the purposes of the Act.  WorkInConfidence is registered for the purposes of the Data Protection Act with registration number Z3403582.   Go to www.ico.gov.uk for further information.

2. Information We may collect about You

2.1  WHERE THE SERVICE(S) INDICATE WE WILL DO SO , WE TAKE ALL PROPER PRECAUTIONS TO HIDE THE IDENTITY OF USERS OF SERVICE(S) AND WHAT INFORMATION THEY HAVE INPUT, UNLESS THEY SELF-IDENTIFY.

2.2 We may collect the following information about You.  IF WE HAVE INDICATED THAT YOUR IDENTITY WILL BE PROTECTED NONE OF THE FOLLOWING WILL BE USED TO IDENTIFY YOU TO YOUR ORGANISATION:

  1. Information You provide when You register with the Service(s). This may include Your name, email address and organisation You work with. If You contact Us directly, We may keep a record of that correspondence. We may also ask You for information if You report a problem with the Service(s). We will not use details supplied by you in contacting us for customer support to identify you to your organisation, unless it is clear you have agreed to that.
  2. Information You choose to share. We also receive information when You upload communications to the Service(s) (“User Input”). This may include personal information about You.
  3. Details of Your visits to the Service(s). This information includes traffic data, location data, web logs, and other communication data, and what resources You use on our website when You visit.
  4. Information about Your computer. This includes, where available, Your IP address, browser type and operating system, for system administration and to report aggregate information.
  5. Other information provided through cookies. Our website uses cookies to distinguish You from other registered users and to provide You with a good user experience as You use the Service(s). For detailed information on the cookies We use, see below.

3. How We use the information that We collect

We may use the personal information that We collect for the following general purposes:

3.1 Ensuring the Service(s), including Your account, are properly maintained and operated;

3.2 Ensuring the Service(s) are presented to You in an effective manner, and personalising Your user experience;

3.3 Providing You with information about the Service(s) that You subscribe to or request;

3.4 Understanding usage of the Service(s) to help Us improve them;

3.5 Sending You system emails, as described in more detail below; and

3.6 Complying with legal obligations.

You give us permission to use Your information for the above purposes in relation to the Service(s), and also in relation to any new products and features we may provide to You in the future as part of the Service(s).  We will keep Your information for a reasonable period for these purposes.

4. Our use of cookies

Cookies are small text files that are stored on Your device, usually Your computer or mobile phone, to help Us provide You with an effective service. In general:

4.1 We use cookies to help optimise Your use of the Service(s). Many of the cookies We use are necessary to enable You to move around the Service(s) and to provide certain basic features. We also use cookies to help us to improve the performance the Service(s) and to provide You with a better user experience.

4.2 We use cookies to identify unique visitors, define user sessions, and track traffic sources and navigation. These cookies are a combination of session and persistent cookies. We use the cookies to compile anonymous, aggregated statistics that allow Us to understand user behaviour across the Services, and to help Us improve them. Information collected in this way does not personally identify You. These cookies help Us to understand who has viewed which web pages on the Service(s), and how often. They allow Us to monitor overall usage of the Services, and to determine the most popular areas of them.

4.3 Most internet browsers are automatically set up to accept cookies, but You can change your browser settings to block the downloading of cookies to Your computer. Some features in the Service(s) will only work if cookies are enabled, so blocking cookies may result in the Service(s) not working properly or in certain features not being available to You.  You can find out more about how to delete existing cookies on Your computer and how to disable cookies at http://www.allaboutcookies.org/manage-cookies/.

5. Who We share information with and disclose information to

WHERE INDICATED IN THE SERVICES, YOUR USER INPUT AND IDENTITY WILL EITHER BE ANONYMOUS OR ANONYMISED (BY AGGREGATING WITH OTHERS). 

SPEAKINCONFIDENCE ALLOWS AWKWARD ISSUES TO BE TACKLED AND, WHERE NECESSARY, EMPOWERS WHISTLEBLOWING. However, we reserve the right to disclose your personal information if we are under a legal obligation to do so or if we consider it reasonably necessary for the purposes of prevention and detection of crime.

6. Security

6.1 FOR ANY PERSONAL INFORMATION WE HOLD, WE USE APPROPRIATE TECHNICAL AND ORGANISATIONAL MEASURES TO PREVENT UNAUTHORISED OR UNLAWFUL PROCESSING OF, AND AGAINST ACCIDENTAL LOSS OR DESTRUCTION OF, OR DAMAGE TO, YOUR PERSONAL INFORMATION.

6.2 The transmission of information via the Internet, unfortunately, is not completely secure. We do our best to protect your personal information, but We cannot guarantee the security of Your information transmitted to our website. Any transmission is at Your own risk.

6.3 You are responsible for keeping Your log-in details safe. You must keep them private at all times and not share them with anyone.

6.4 For clients within the UK or EEA We will host data on servers located in the UK or within the EEA. For clients elsewhere We may host either in the UK or EEA, or elsewhere if in conformity with relevant local legislation.

Notifications You may receive

7.1 We will never send You unsolicited emails without Your consent. Some emails, however, contain information that we feel is necessary to provide You with an efficient service. These service messages include the following:

7.1.1 Confirmation emails which explain how to use the Service(s);

7.1.2 Key service emails that notify You about changes to the Service(s);

7.1.3 System notification emails (we may post these notifications on our website also); and

7.1.4 Service suspension notices, if You breach our Terms.

7.2 We may also send You occasional newsletters, if You have opted to receive them upon registration. These newsletters tell You about new features on the Service(s), new products that may be available, and help You to make the most of the Service(s). We include instructions on how to unsubscribe in every newsletter, so You can unsubscribe directly without visiting Our website.

8. Updating Your personal information

If you have registered for (a) Service(s), You can update Your personal details in the Service(s).

9. Your rights

The Act gives You the right to access any personal information that We hold about You. Your right of access can be exercised in accordance with the Act.  Any Access request may be subject to a fee of £10 to meet our administrative costs.  Because of the protections We build in to the Service(s), often User Input is not connected to a username so We may not be able to provide you with User Input You have completed.

10. Changes to this Policy

We may amend this Policy from time to time. New versions of this Policy will be posted on this website and, where appropriate, notified to You by email.

11. Links to other websites

This Policy only applies to websites operated by WorkInConfidence and not to websites owned and/or operated by other companies, individuals or organisations to which We provide links. Links to other websites are provided for information only, and may be subject to terms imposed by the owner or operator of that website.

12. User feedback and complaints

If You have any comments or queries about how We are using Your personal information, please feel free to contact Us at [email protected].