SpeakInConfidence Case Study

NPT Homes

 

 

 

During a time of immense change, SpeakInConfidence has allowed NPT Homes to maintain essential communication with employees across the business.

The Client

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Wales’ third largest social landlord

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Responsible for over 9,000 properties across the Neath Port Talbot County Borough

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Employs just over 500 staff in a number of roles

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More than just a housing provider

Key Objectives

  • To provide a way for staff to raise issues and concerns safely, particularly during a season of change
  • To promote healthy discussion on the company’s continued growth and improvement
  • To encourage connection with and input from remote workers

The Solution

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An external system was a more trustworthy option for staff

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Management used Push Questions to send an initial engagement review

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TextInConfidence was an ideal solution for remote employees

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SpeakInConfidence Forums promote whole team discussions in a neautral environment

“We’ve had a really good response on what’s working well, what we needed to improve on, and what our employees’ apprehensions were about.” – Kelly Mordecai, NPT Homes