SpeakInConfidence Case Study

2gether NHS Foundation Trust

 

SpeakInConfidence has helped 2gether NHS Foundation Trust to formalise a process to help ensure patient and staff safety with total transparency, providing confidence in anonymity, and assurance that all reports of concern are taken seriously and acted upon.

 

The Client

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Provides specialist mental health and learning disability services to the people of Gloucestershire and Herefordshire

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Serving a combined population of 780,461 people who live within 1,900 square miles of rural and urban landscape

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Last year, 2gether NHS Foundation Trust 2,300 dedicated permanent and bank staff delivered services to more than 40,000 individuals

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96% of services are provided within the community and as close to an individual’s family and friends as possible

Key Objectives

  • Ensure that all staff have a voice and can report concerns without fear of negative repercussion
  • Keeping existing, successful processes fresh and avoiding institutional complacency
  • Maintaining the high standards of reporting 2gether NHS Foundation Trust have worked so hard to achieve

The Solution

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2gether staff, wherever they are, can log in to SpeakinConfidence, raise an anonymous question, and get an answer the next day.

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Ensures that all of their staff have a voice, and those individuals understand the means in which they can raise ideas or state their concerns in confidence

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SpeakInConfidence represents good value for money, it is secure, and anonymous for all staff to use.

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The implementation of SpeakinConfidence has highlighted themes across the sites that can be addressed and helped identify where the problems sit across the organisation.

” I can sleep well at night knowing that we now have a range of different ways of raising concerns. And a means for those concerns to be dealt with and answered promptly” Neil Savage, Director of Organisation Development 2gether NHS Foundation Trust

Neil reinforced the need to keep physical staff on site to continue to support people on a one-to-one basis. However, he felt that the opportunity for the whole workforce to access a portal and communicate anonymously provided a valuable tool that meant that everyone in the organisation could be heard.